Open positions : 10 in NY and NJ locations

Technical skills: Basic networking knowledge (TCP/IP, DNS, DHCP, VPN), Certifications/trained likes of Microsoft Certified Professional (MCP), or equivalent Exposure to MDM tools (e.g., Intune, JAMF)

Tools : Experience with ticketing tools like ServiceNow, BMC Remedy, or Fresh service

Experience : 2-3 years in IT Service Desk or technical support role

Education : Bachelor's degree in computer science, Information Technology, or related discipline

Others: Ability to multitask, prioritize workload under pressure, and work in a 24/7 rotational environment

Job Description: Provide deskside support for end user devices including desktops, laptops, mobile devices, printers, and network peripherals. Troubleshoot hardware and software issues across Windows, macOS, and standard enterprise applications. Perform system imaging, hardware upgrades, and replacements. Manage asset inventory and ensure timely updates. Coordinate with L2/L3 and infrastructure teams as needed. Support video conferencing equipment and meeting room setups. Proven experience in deskside or IT support roles. Strong knowledge of Windows 10/11, macOS, MS Office 365, and common enterprise tools. Familiarity with remote support tools (e.g., SCCM, TeamViewer, Any Desk, ServiceNow, etc.) Excellent communication and interpersonal skills. Ability to work independently in a distributed team environment. Willingness to participate in an on call rotation, including evenings/weekends (occasionally). ITIL knowledge or certification is a plus.

Work Status: Any type of eligible work visa like OPT, STEM-OPT, H1B, H4 EAD, GC EAD, USC all are are welcome.

Please email the details to "techjobs0208@gmail.com"